Buying Local

[Fritz]

Update on the comp problem.

I spoke to someone in a, "Local", company, (I,ll name them later), who do not normally deal with ,"Domestic machines",(I got on to them by mistakenly calling a more industrial related IT firm in my quest), and explained what I thought the problem might be.
 Lucky for me, the guy who answered the phone took the time to listen to what I thought the problem might be and suggested that I bring it in for a quick look.
"How much will the quick look cost me"? I asked.
"Nothing", said the guy. "I,ll be able to tell right away, if what you already suspect is the case".

I took my lappy into the guy,s shop this morning and within five minutes he confirmed that the problem did lie with the LCD cable and would take about one hour to repair/replace.
He went on to tell me that it might not even need a new cable, as the existing one might just have come loose.
He apologised for not having the time to sort it while I waited, but could certainly sort it out within a couple of days.
Needless to say, I,ve left it with him.

Point is:
This guy might phone me tomorrow and tell me it does need a new cable and it is going to cost x amount.
No problem.
It,s the level of customer service I,m talking about here.
So called,"Expert service and repair", shops seem to want to do the , "Bring it in, we,ll strip it down, and its gonna cost you to get it back", con that is more common with back-street garages telling you you need new shockers when you,ve only come in for a puncture repair.

If this guy sorts out my comp,(And I have no doubt that he will), honestly and honorably,I am going to suggest that he expands his business into the domestic market and put the parasitic cowboys out of business.

[Calimachon]

Update on the comp problem.

I spoke to someone in a, "Local", company, (I,ll name them later), who do not normally deal with ,"Domestic machines",(I got on to them by mistakenly calling a more industrial related IT firm in my quest), and explained what I thought the problem might be.
 Lucky for me, the guy who answered the phone took the time to listen to what I thought the problem might be and suggested that I bring it in for a quick look.
"How much will the quick look cost me"? I asked.
"Nothing", said the guy. "I,ll be able to tell right away, if what you already suspect is the case".

I took my lappy into the guy,s shop this morning and within five minutes he confirmed that the problem did lie with the LCD cable and would take about one hour to repair/replace.
He went on to tell me that it might not even need a new cable, as the existing one might just have come loose.
He apologised for not having the time to sort it while I waited, but could certainly sort it out within a couple of days.
Needless to say, I,ve left it with him.

Point is:
This guy might phone me tomorrow and tell me it does need a new cable and it is going to cost x amount.
No problem.
It,s the level of customer service I,m talking about here.
So called,"Expert service and repair", shops seem to want to do the , "Bring it in, we,ll strip it down, and its gonna cost you to get it back", con that is more common with back-street garages telling you you need new shockers when you,ve only come in for a puncture repair.

If this guy sorts out my comp,(And I have no doubt that he will), honestly and honorably,I am going to suggest that he expands his business into the domestic market and put the parasitic cowboys out of business.

Brilliant outcome Fritz.  He should be named and applauded!

Cali

[Fritz]

He will be.
And the so called, "Experts", will be named and shamed.

[Fritz]

Thinking of financing a new company for honest service providers.

Maybe register:

"If its FUC-KED, we,ll tell you its FUC-KED".

[man in the street]

the company ,i work for  offer a policy of honesty, and i have never told anyone they need to replace anything , that did'nt need replacing, sometimes  to repair something that is old takes more than a new one .
 
 glad to here there are some good computer people around .
 the difference between their prices and what you can get  outside of jersey are chalk and cheese.

[Fritz]

Lappy repaired, £70 total parts and labour. (It was actually ready two weeks ago, but I hadn,t pushed them, and they hadn,t pushed me).

Compare that to the , "It,ll cost you £62 for us to have a look at it, and probably £150 for a new screen".

Take a bow The wee shop opposite , "The Wagon Wheel Cafe", in Kensington place.(Islands IT Centre).

When I asked one of the guys in the shop why they dont advertise such an excellent service he told me ,"We dont have to, we,re flat out just by word of mouth".

These guys are just happy fixing comps. They are not tuned into the, "Rip the clueless punter off", that you find with so-called, "Computer Hospitals", etc.

Go and have a look at their shop. Its like the shops you used to find decades ago where, "stuff", got repaired instead of tossed out. Instead of clocks and watches lying around the work-shop, there are lap-tops, desk-tops printers etc all with sticky-notes attached with the customers name on.

A real breath of fresh air in todays rip-off society.

[boatyboy]

Fritz, they say word of mouth is the best advertisement , and it its great to hear about a business that is doing well through hard work rather than ripping off. No doubt it has just picked up a few more customers.  You got me thinking maybe Jersey should follow America with a simple idea called the BBB, or maybe PJ should start a thread all about this subject.

In America and Canada they have a Government agency called The Better Business Bureau

No business is obliged to join however if a complaint against a company is lodged then the Government sends out a form to hear / see the company's side in answer. By law they have to answer.

This data is compiled and consumers when looking to get something repaired or buy, check out the rating of the companies closest to them.

It is not that much different to the system used by ebay for sellers ratings.

Makes an awful lot of sense to me . Government sends out form, Gov. puts out data for people needing services. Crooks and  con men caught in net. and  find it difficult to get work because out of habit consumers always check data base through computers. Simple

Quote.

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered HD Supply Plumbing's rating include:
? Length of time business has been operating.
Factors that raised HD Supply Plumbing's rating include:
? No complaints filed with BBB.
? BBB has sufficient background information on this business.

http://www.bbb.org/us/Find-Business-Reviews/

http://www.bbb.org/us/Find-Business-Reviews/matched/plumbers/MIAMI-FL/

BB.